Scarlet Hotel

Reception and Reservation Specialist - Newquay

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Active since 29-10-2018 Job category Hospitality / Tourism / Recreat...
Location Newquay Level Entry level/Graduate
Educational level GCSE / A-Level / Highscho... Employment type Permanent contract
Hours 37 Salary £8.10 per hour (rising to £8.50...

Reception and Reservations Specialist

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.

The role of Reception and Reservations Specialist is to build a rapport with guests and anticipate their every need and desire from when making their reservation to delivering the warm Scarlet welcome in our reception.

Key responsibilities include:

  • Reservations
  • Effective communication to other hotel teams
  • Check in guest arrival and check out guest departure
  • Conduct an informed tour of the hotel to guests
  • Daily banking
  • Management of guest data


The ideal person will have hotel reservations or reception experience, a warm, friendly telephone manner and be able to positively respond to customer feedback.

You will have a natural passion for hospitality.

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel and the ability to learn how to use an in-house computer system.


We offer:
£8.10 per hour (£8.50 after probation)
Permanent contract for 37.5 hours
Variety of shifts including weekends and evenings
28 days holiday per year (29 after 1 year)
Free meals whilst on duty
Hotel tips
Discounts on hotel services and products
More perks after probation and for long service

Wish you were here? Please use the “apply” link to email your CV and covering letter.  Direct applications only.

Closing Date: Monday 19 November 2018

Start Date: Available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.
More information
This listing is a full-time job

Job category Hospitality / Tourism / Recreation
Industry / Industries Hospitality / Recreation / Travel
Region South West

Contact information

Name Tania Clark